[wooderson]

Quick follow up to the story to answer a few questions. When I purchased the gift certificate I spoke with the same guy who told me yesterday to wait in line and the lady would take of me. He DID say during the original purchase that it was refundable. Apparently this business doesn't train their employees on the company's policies and then when a situation comes up they just make up any policies that seems to benefit them. They have NOTHING posted anywhere stating the return policy on certificates or merchandise. This is a locally owned business that should be much better than this. I originally thought about letting it go and eating the loss but I'm going to spread the word about this business on any local forum, word of mouth or social networking I can!!!